14 Days Free Returns

Your satisfaction is essential to us. If the product doesn’t meet your expectations or you change your mind, you can return your device for free. Please get in touch with our customer service team within 14 days after the delivery date to receive your prepaid return label. We cannot consider refund claims outside this timeframe.

For pre-owned devices, you can return your undamaged device within 14 days after delivery for a full refund. To be eligible for a return, your item must be sent back in the same condition it was purchased, be free of any passcodes and iCloud/Google accounts as well as any software lock (iCloud/passcode/SIM Lock. etc.) and include all accessories it came with. If the inspection finds obvious signs of use or the device was damaged after the delivery, no refunds will be granted and we’ll send the device back to you.

For Brand New devices, you can return your unopened & undamaged device within 14 days after delivery for a full refund. Please note that we only accept unopened and sealed devices in the original packaging. If the device was opened or damaged after receipt, no refunds will be granted and we’ll send the device back to you.

If the device arrives damaged, you must report the issue as soon as possible, within a maximum of 4 business days following delivery, for us to consider the claim. Please provide images of the item and the packaging so we can determine how to avoid this in the future.

When will I receive my refund?

After you submit the below form, our customer service team will reach out to you and provide you with a return label within 3 working days. As soon as our vendor receives the returned product, it will be inspected and after which we will initiate the refund within 5 working days. It will take several more days until the refund is reflected on your bank statement. In case it isn’t shown 7 working days after you received the refund notification from us, please get in touch at reebelo.sg/help.

 

Up to 12 Months Warranty

Unlike most electronic and secondhand stores, Reebelo is fully confident in the devices we offer for sale - that’s why every device comes with a free warranty. While refurbished devices are covered for 3 months, brand-new ones have a 12-month warranty. Depending on the device type, the warranty is provided either by the manufacturer or by our vendors with the same terms as the manufacturer’s warranty. In case of any defects observed during the warranty period, your device will be repaired or replaced (in case it’s non-repairable), for free. 

However, please note that if physical damage is observed, the warranty may be voided. In such cases, Reebelo can offer a repair service, but the associated cost will be borne by the customer.

All orders placed on or before March 18th, 2024, come with a 12-month warranty for both refurbished and brand-new devices.

 

2-Year Device Protection With ReebeloCare

ReebloCare extends the scope of the standard warranty to a total of 24 months while also covering any other damages caused by accidents from the day you purchased your device - thus giving you complete peace of mind until you’re ready to get a new one.

If you purchase ReebeloCare after 27th March 2023

What's covered?

• Damaged devices caused by weather, spills, liquids, fire, mishandling, and cracks.
• The damage is not covered by an existing warranty.
• This protection extends and expands the existing Reebelo or Manufacturer warranties for a total of 24 Months.
• Replacements, delivery, call-outs and installation are all included up to the cover limit.
  

With ReebeloCare, you are entitled for unlimited repairs up to the purchase value of your protected device. In the event that your device cannot be repaired, we will replace it so you don’t have to buy another. You will only need to pay a small service fee to repair or replace your device. 

Service Type	Service Fee
Repair	10% of Device Value
Replacement / Reimbursement	20% of Device Value

What's not covered?

• Wear and tear, as well as cosmetic damages that do not affect the device's functionality
• Damages arising from negligence or intentional malpractice, including the use of refurbished devices in environments highly susceptible to water/liquid damage
• Damages arising from shipping / delivery
• Loss, deletion, or corruption of any data stored on the device
• Lost or stolen devices including any damage arising from the event
• Devices for which the IMEI or Serial Number is no longer recognizable or retrievable due to damage
• Devices that have been opened or repaired that are not authorized by Reebelo

How does it work?

• We encourage you to file a claim through your Reebelo’s account to ensure expedited processing.
• You must provide pictures of the device, including one that clearly displays the IMEI/SN on the product for verification.

Once a claim is submitted, a dedicated claims manager will review and guide you through the claims process to have your device repaired or replaced. Depending on your location and the extent of the damage, you may be offered a walk-in service at our discretion. If the device cannot be repaired, you will receive a refund in the form of cash or store credit.

You can find more information about this plan here.

Refunds of the ReebeloCare Plan Purchased:

• Full Refund: You are entitled for a full refund if your plan is cancelled within 30 days of receiving your item unless you have started a service request.
• Pro-rated Refund: Since you've had the benefit of this plan over time, refunds are issued on a pro-rated basis, which accounts for the coverage already provided up until the device malfunctioned and refunded under warranty. This ensures fairness by reflecting the period during which your device was protected under the plan.

How to make a claim?

• Step 1: Login or create a Reebelo account using the email used to purchase the product.
• Step 2: Head over to “My orders''. Identify the product you’re having issues with and click “Warranty Claim”.
• Step 3: Fill up the claim form in as much detail as possible.
• Step 4: Finish! 

 

If you purchase ReebeloCare before 27th March 2023

What's covered?

• This protection extends the existing Reebelo or Manufacturer warranties for a total of 24 Months.

What’s not covered?

How does it work?

After you submit the form below, our customer service team will reach out to you and provide you with a free return label as soon as possible (on average, within 24 business hours). As soon as our vendor receives the returned product, it will be inspected and repaired/replaced. In case neither repair nor replacement is possible, we will arrange for a partial or full refund for the product in cash or store credit. We aim to settle all our claims within 5 working days.

Please note that repaired devices or replacements can only be sent out after our vendor has received, inspected, and repaired the device. You are responsible for packing the device securely for shipping. Any damage or loss while in transit is the sender's responsibility. Ownership of ReebeloCare 24 Months Device Protection cannot be transferred. All user accounts (e.g. Apple ID/Passcode/Google) must be disabled or removed in order for smooth processing. Any liability towards associated user accounts resides with the customer.

How to make a claim?

• Step 1: Login or create a Reebelo account using the email used to purchase the product.
• Step 2: Head over to “My orders''. Identify the product you’re having issues with and click “Warranty Claim”.
• Step 3: Fill up the claim form in as much detail as possible.
• Step 4: Finish! 

Change of Mind

We hope you are satisfied with our products and services. In case you feel that the product does not meet your specific requirements, you can reach us at reebelo.sg/help to cancel your ReebeloCare protection within the first 14 days of purchase and we will arrange for a full refund of the price paid for your ReebeloCare protection.

Warranty & Refund Form

Please kindly fill in all available details. Our team of experts will investigate the issue and get back to you as soon as possible on the next steps.

Partial Refunds

In order to prevent a complete return or cancellation of the order, Reebelo may from time to time, and at its sole discretion, offer the customer a partial refund solution where applicable.